Hardware Support Engineer

An opportunity has arisen for interested candidates to join PTL Ltd as a Hardware Support Engineer to support and maintain hardware infrastructures of our growing customer base.

The Company

PTL is a long-established IT company providing enterprise-level IT solutions in Malta and it forms part of Harvest Technology plc. PTL partners major names like IBM, Cisco, Microsoft, Lenovo, and NCR. PTL has a team of more than 70 dynamic professionals, experts in business integration, enterprise-wide solutions, and contracted outsourcing. PTL’s multi-disciplinary team services a prestigious client base in Malta, Europe, and Africa. PTL is an equal opportunities employer.

The Position

Based in Malta, the chosen candidate will be part of the Technical Solutions team that is responsible for designing and developing scalable, maintainable, highly available IT architectures that meet business objectives and SLAs. The role involves implementing new solutions, supporting, and improving current environments, configuring and installing various hardware devices, components, and services, performing hardware maintenance, and cable management.

Responsibilities include:

• Provide level 1 / Level 2 hardware support on PCs, servers, storage equipment, and network devices

• Install, configure, test and maintain PCs, servers, storage equipment

• Perform firmware upgrades and updates

• Provide support to the team in conducting preventive maintenance of equipment

• Monitor hardware performance

• Ensure system availability and reliability

• Assist with the racking and physical networking/cabling of equipment

• Assist with the laying, tracing, and termination of cables

• Create and maintain hardware, racking, and/or cabling documentation

• Liaise with vendors and other IT personnel for problem identification, diagnosis, and problem resolution

The Requirements

The preferred candidate will possess at least 1 year of hands-on experience in installing, configuring, and troubleshooting hardware issues focusing on any of the following: Servers, PCs, Storage equipment and Network devices. Experience with physical networking, cable laying, tracing, and termination will be considered an asset.

Education and Experience:

• Recognized technical qualification (Lenovo, IBM or equivalent) or an MQF level 4 Diploma

• At least 1 year experience with IT hardware installations and maintenance

• Experience with cabling laying and termination

• Ability to install, configure, and troubleshoot hardware installations such as PCs, servers, storage equipment, and/or network devices

Why work with us?

A remuneration package commensurate to the applicant’s experience and ability to display aptitude shall be offered to the right candidate. Additional benefits include but are not limited to health insurance, free on-site parking facilities on a first-come-first served basis, on-site gym, employee wellness benefit, employee assistance programme, flexible working conditions, scholastic sponsorships, and opportunities to obtain industry certifications, amongst others. Whilst working with us, you will enjoy:

• The culture – We believe in bringing people together to share their skills, creativity, and ideas. We lead with curiosity and nurture a culture which is caring, sharing, and daring.

• The people – you will work closely with talented leaders and teams – people who are humble, passionate, and creative, people you can be proud to work with.

• The mindset – we embrace change and growth through confidence and are not afraid to try new things. Our motto is: Launch, Learn, Adapt.

• The opportunities – we invest in training and developing our teams and encourage career progression not only within PTL Limited but also within Harvest Technology plc, our holding Company.

Harvest Technology plc is an equal opportunity employer that values diversity. We are committed to fostering an inclusive space where all employees are valued and respected. Applications will be treated in the strictest confidence.